Ordering
All items are made to order and my preference is to meet clients at the studio, in Bury, for a no-obligation consultation. As a general guide, daytime appointments are available Monday to Saturday and evening appointments Monday to Thursday from 6pm.
However, I appreciate that this poses some geographical restrictions and I am happy to undertake consultations by telephone or email. I find this method preferable to filling in long, on-line, order forms and it enables me to understand your wishes in greater detail.
Items can also be ordered at any of our Bridal Fayres, please see the Events Page for more details.
Customisation
The items shown on the website form part of our current collection, however, each can be customised to meet your requirements. Items can be enlarged or made smaller, colour can be added or changed, combs can be adapted into tiaras, the variations are unlimited.
It is also possible to incorporate personal keepsakes, for example Grandma's brooch or Mum's pearls, into your accessories. All fascinators can be dyed to match or compliment your outfit.
Timescales
Our current turnaround time is 4-6 weeks however, time permitting, I would advise ordering around three months before the event. This allows time for hair trials, final fittings and any adaptations which may be required. Dependant on workload, we can usually accommodate urgent orders, please contact us to discuss your requirements.
Postage & Packing
All items are beautifully presented in rigid gift boxes and packaged securely. Parcels are sent by Royal Mail Special Delivery at a cost of £5.50.
All items are made to order and my preference is to meet clients at the studio, in Bury, for a no-obligation consultation. As a general guide, daytime appointments are available Monday to Saturday and evening appointments Monday to Thursday from 6pm.
However, I appreciate that this poses some geographical restrictions and I am happy to undertake consultations by telephone or email. I find this method preferable to filling in long, on-line, order forms and it enables me to understand your wishes in greater detail.
Items can also be ordered at any of our Bridal Fayres, please see the Events Page for more details.
Customisation
The items shown on the website form part of our current collection, however, each can be customised to meet your requirements. Items can be enlarged or made smaller, colour can be added or changed, combs can be adapted into tiaras, the variations are unlimited.
It is also possible to incorporate personal keepsakes, for example Grandma's brooch or Mum's pearls, into your accessories. All fascinators can be dyed to match or compliment your outfit.
Timescales
Our current turnaround time is 4-6 weeks however, time permitting, I would advise ordering around three months before the event. This allows time for hair trials, final fittings and any adaptations which may be required. Dependant on workload, we can usually accommodate urgent orders, please contact us to discuss your requirements.
Postage & Packing
All items are beautifully presented in rigid gift boxes and packaged securely. Parcels are sent by Royal Mail Special Delivery at a cost of £5.50.
Payment
For postal orders full payment is required on order confirmation. For personal orders, a 30% deposit is required on order confirmation, with the remainder payable on collection. We accept cheques, postal orders and BACs payments into our bank account. Please make cheques payable to 'Melt Tiaras' or contact us directly for bank details.
Returns
If you are unhappy with your purchase, we will refund standard designs purchased through our website. Items must be returned, unworn, in their original packaging, within 10 days of receipt. The client is responsible for return postage and items must be returned by Royal Mail's Special Delivery Service.
Please bear in mind that items are hand-made and often tailored to your requirements and whilst we do endeavour to offer refunds, under the Distance Selling Regulations, items which are custom made are not subject to the 10 day legal requirements. We reserve the right to refuse refunds on certain bespoke items.
If an item reaches you in a damaged or faulty condition please notify us within 24 hours. We will offer a replacement or refund on return of the goods, return postage costs will be refunded in these circumstances.
Cancellations
You may cancel any order within 7 days of making it. In certain circumstances it may be possible to cancel an order after this point if manufacture has not yet begun.
For postal orders full payment is required on order confirmation. For personal orders, a 30% deposit is required on order confirmation, with the remainder payable on collection. We accept cheques, postal orders and BACs payments into our bank account. Please make cheques payable to 'Melt Tiaras' or contact us directly for bank details.
Returns
If you are unhappy with your purchase, we will refund standard designs purchased through our website. Items must be returned, unworn, in their original packaging, within 10 days of receipt. The client is responsible for return postage and items must be returned by Royal Mail's Special Delivery Service.
Please bear in mind that items are hand-made and often tailored to your requirements and whilst we do endeavour to offer refunds, under the Distance Selling Regulations, items which are custom made are not subject to the 10 day legal requirements. We reserve the right to refuse refunds on certain bespoke items.
If an item reaches you in a damaged or faulty condition please notify us within 24 hours. We will offer a replacement or refund on return of the goods, return postage costs will be refunded in these circumstances.
Cancellations
You may cancel any order within 7 days of making it. In certain circumstances it may be possible to cancel an order after this point if manufacture has not yet begun.